Orsolya Szalay received a degree in 2001 at the University of Pázmány Péter, as Hungarian-French Teacher.
During the university times, she worked for Hungarian Television Cultural department as assistant of editors, later editor at starting TV2. From 1998 she started to work at Citibank, always for client servicing areas. She was sales person, later call center banker. In 2003 she was nominated to supervise the call Center of Citibank, being responsible for high level quality of customer servicing, capacity effectiveness and support of starting remote sales activities. In 2010 she leveraged and combined the call center and complaint management services. Here she initiated new ways of complaint trend analysis, proposed proactive solutions and renewed the complaint management. During this time Citibank Consumer implemented a new, state-of-art system where Orsolya played a key role in development requirements and modul ownership. In 2014-2015 she was asked to harmonize and lead the merged Czech-Hungarian consumer operations. From 2015- to 2016 she managed the full Consumer Customer service and Operations, the full active lifecycle service of a client and the cooperation between frontline and backoffice in order to fulfill client services.
in 2016 she gave birth to her son and after a short break she returned to Erste Bank. She handed over and structured the Social Banking flagship projects; this work is ongoing until nowadays where Orsolya maximizes her experience from client servicing and operative development.